FAQ

What are the shipping options?

At this point in time ArtsbyAnshu is only able to offer Standard delivery, this usually takes 2-3 days after payment and packagaing has been processed. Shipping will only take place on weekdays and not on the weekends.
What do I do if I received a defective order?

We at ArtsbyAnshu take great care in the packaging of our products, but if you do receive a defective product we would recommend you reach out to us via email and we will do our best to assist you.
How do I contact your company if my question isn’t answered here?

The most easiest and effecient way to contact is is through email anshu@artsbyanhu.com, where we aim to reply back within 48 hours.
How to care for your Resin art?

Clean using water and wipe with a lint-free cloth. Do not place them in a dishwasher & microwave. Do not use for chopping or cutting. Do not scrub. Wipe always before stacking or storing. If at all exposed to very high heat it may become flexible, keep on a flat surface to retain original shape back.
How can I prevent any damage?

Please keep in mind that every piece of resin art is different and as such minor imperfections are possible since they are handmade. All items are handmade from resin, one of the strongest adhesives in the world, but dropping, throwing, scrubbing, using the item as a chopping board (unless specified that you can), and cleaning with alcohol or strong cleaners can damage the item.
Do you accept returns or refunds?

I do not accept returns unless the item is delivered damaged, and only after I've been shown proof. Just contact me within 3-6 hours of delivery and ship the items back to me within 7 days of delivery. I don't accept exchanges or cancellations, but please contact me if you have any problems with your order.
Do you make custom orders?

Yes, I do take custom orders. You can always contact me to discuss your specific need.
When will my item arrive?

Shipping time can change due to circumstances. I will usually ship out the order within 3-5 days after the purchase. If you purchased an item and live near naperville, you can contact me for direct and contact-free pickup, with no extra charge.
How much will you charge for the shipping?

We use USPS & other trusted providers to send our shipment all over the US & Canada. Cost will be as per weight, size, location as per USPS guidelines, we don't charge any handling fees.
Can you gift wrap?

Yes, we will gift wrap before shipping. It will carry care instructions as well.